Here at Little Orla we value your support and want you to be happy so please email email@example.com should you have any concerns or questions about your order.
If you change your mind about the products you have purchased from us, we do not offer a refund but are happy to provide a credit note for the purchase amount. The shipping costs are your responsibility. This includes cases where the incorrect size has been purchased.
- Item(s) must be returned within 7 days of receipt.
- Items(s) must be unused with all original packaging/tags attached.
- Sale and clearance are not eligible for a refund or exchange.
If an item is faulty then we will meet our legal obligations which may include refunding the purchase price and shipping charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. Please note that slight variations in dye colour are not considered a fault.
How do I return an item?
- Email firstname.lastname@example.org
- Include your Order Number (can be found in your order confirmation email) and information around the item(s) you would like to return or exchange.
- All returns/credit notes/exchanges will take 2 business days to process once items arrive back at our studio. We suggest using a trackable service when you send your items back to us.
- All exchanges will be charged a return shipping fee.